Anti-counterfeit practices

Do you follow the EPEG Anti-Counterfeit Best Practices?
Yes! Valore is listed on the EPEG Best Practices website.

What happens if my item is suspected to be counterfeit?
We take the issue of counterfeit textbooks very seriously. A counterfeit book is an unauthorized copy, imitation or replica of an original copyrighted book, produced by some source other than the identified and authorized publisher/copyright holder or licensee. For more information, please see By taking part in our programs you represent and warrant that any item sent to us is a legitimate copy, and acknowledge that we cannot issue payment or return any item that is determined to be counterfeit or fraudulent.

If we determine that an item sent to us exhibits characteristics that indicate it might be counterfeit, we will forward the item to the relevant publisher for further inspection. If the publisher determines the book is indeed counterfeit, then it will be confiscated and destroyed and we may be required to provide source information to the publisher. If the publisher determines that the item is a legitimate copy, then we will notify you and issue the originally quoted payment or return the item free of charge. This process may take one to three months, we apologize for any inconvenience it may cause.

Fraud characteristics:

  1. Cheap or split binding
  2. No flyleaves - first page is title page
  3. Cover stock is heavier
  4. Corners are less rounded
  5. Color and dimensional discrepancies
  6. Monochromatic cover
  7. Black and white pictures 
  8. Poor paper quality
  9. Strong smell from cheap ink
  10. Images inside have poor resolution
  11. Doesn’t lay completely flat
  12. Spine has small sections that are not bound tightly together and visible to the naked eye

Still need help? Contact Us Contact Us